Episode 157: Inside the Cisco TAC

Initially, I was not too excited about doing a show on TAC, Cisco’s Technical Assistance Center.  This topic has been requested in various forms throughout the years and for whatever reason, we just never took the time to do it right.  Until now.  

Cool thing about TAC as a subject for us? It is TECH Reality.  This really can’t be a marketing show as they deal with deployments.  As much as I could now make an argument for why they should be a part of any pre-sale process - I get it. They truly live at that golden moment…when someone has a problem and they are either going to become a customer for life…or be lost forever.   (Watch the entire Show Right Now)

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